In this time of uncertainty with the Coronavirus (COVID-19), we want to ensure that the health and safety of our staff and customers are of the highest priority.
We are always committed to providing exceptional service to our customers even in these current circumstances.
We have therefore implemented some changes to our trading to alleviate the risk of the virus spreading, however, we anticipate operating as best as we can with the current circumstances to fulfill and dispatch orders as quickly as possible.
The following trading changes will be effective as of Monday 23rd March 2020 until further notice:
Showroom: Temporarily Closed
Online Orders for Pick-Up : 9:00AM to 4:30PM
(Orders must be placed Online Prior to coming in)
Online orders for Delivery: No Change
Our Online, Pickups and telephone channels remain open for business as usual, which will continue as long as we can do so safely. Our sales and customer service teams are available to answer your questions via phone or email.
Videoguys appreciates your patience and understanding whilst we navigate through these unprecedented times and we do apologise in advance for any inconveniences we may cause.
Please take care of yourselves and your family's during this time and we hope to be operating as normal in the not too distant future.
Requesting a Quote
Using our online system to create a quotation which is valid for 14 days.
We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.
You will then be redirected to the Login Page (if you're not already logged in) and you will be asked to log into your account. (see below)
If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.
Once you have logged into or created your account, you will then be re-directed to the Quotations Submission Page where you can submit your quote request.
All the items in your cart will be visible on this page (see below). You can also add any comments to the request, and select what your preferred method of payment will be.
Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.
Once received by us, we will review your request and return to you with our most competitive quote.
Please allow up to 24hrs for Processing.
You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).
Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.
Videoguys Australia has been serving the video markets for more than 20 years. Through all those years our goal has been to earn the trust of our customers and provide them with sound, solid advice. To do this we knew we must offer competitive pricing, but we also knew low prices alone could not and would not make our business superior. We were determined to combine honest and helpful dealings with outstanding service before, during, and after the sale. We understood that long term customer satisfaction depended on our ability to maintain a knowledgeable and courteous customer service staff assisted by the best support systems. And we decided on a way to describe our business; Knowing that Professional Videographers are understandably the most demanding customer group we serve, and knowing that their repeat business would be essential to our success, we adopted the phrase "Your Ultimate Audio & Video Source" to describe our business focus and use it as a promise we are dedicated to keeping.
It is a daily reminder that we must give every customer and every visitor the kind of respect and dependable assistance that would please a professional and thousands of satisfied customers are testimony to the success of our efforts. Videoguys has Australia's most extensive inventory of Video and Audio products, most of which are available in store, all of them ready for rapid delivery anywhere in Australia. Glancing at our website only begins to show the variety of stock available. Click on any of our product information links and you'll find that there are extensive sub-departments within departments, including every type of Video and Audio product and accessory, including related supplies. Videoguys inventory consists of more than 8,000 stock items (which is always growing), and products are available for shipment every business day from our Notting Hill Victoria facilities. Shopping at Videoguys Australia is easy! Customers can shop in the way that is most convenient to them: by visiting our showroom, by phone, or through our comprehensive website. Which ever way the customer chooses, no matter the size of the sale, Videoguys is here to help!
Our commitment today is to provide you with the same great service and Fanatical customer support that we have shared with thousands of customers Australia Wide. Our knowledgeable advice, FREE tech support, are still unmatched in the industry and will help you get the right Video and Audio equipment for your needs, regardless of your level of expertise - beginner, event & corporate videographers or broadcast professional.
Call (03) 9543 8885 and let us answer all your questions about your next equipment purchase!
You can order and pick-up from our warehouse/Showroom or we can send your order Australia wide via our courier service.
We accept Eftpos and all major Credit cards (a 3% surcharge applies for Amex and 4% for Diners credit cards), Australia Money Orders, or you can deposit cash directly into our bank account for faster processing. Our commitment is that we will always strive to improve ourselves so we can better service our customers. In order to improve our turn around time to process orders, we encourage that all orders must be placed on our website prior to pick up.
Credit Card Payments For online orders we accept payment by Visa, MasterCard, BankCard, Amex*, Diners Club*, PayPal & Direct Deposit (See below Direct Deposit Details). *A surcharge of 3% on Amex or 4% on Diners Club May apply
Security:The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.
If an account is set up, you may place an order on your account (see 'Credit Accounts' below). Alternatively, please call (03) 9543 8885 place your order over the phone.
Direct Deposit Details are:
Commonwealth Bank of Australia
ACCOUNT NO: 10175214
Name of Account: Videoguys Australia Pty Ltd
Please indicate you Order Number when making online payments.
CREDIT ACCOUNTS: Accounts may be opened for Government Departments, Education and selected incorporated businesses, subject to credit checks. Previous trading history a must (Govt. Dpts excepted). Please call (03) 9543 8885 to have a Credit Application sent to you. All Goods shall remain the property of Videoguys Australia Pty Ltd until such time as the customer has paid the full price of the goods.