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COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More

Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.

If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.

Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.

Pickup Orders (9.00AM - 4.00PM)

Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.

The restrictions currently in place for Contactless Pick & Collect are below:

Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.

Orders for Delivery

We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.

StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.

If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.

Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.

Customer Service Delays

We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.

Behaviour

Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.

We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.

Special Notice:

Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.

While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.

Thank you for your continued support—stay safe and be well during these uncertain times.

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Standards Conversion

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Standards Conversion

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Blackmagic Design Teranex Express Converter

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Blackmagic Design Teranex Express Converter

VG #: BLATERANEXEXP12GDL • MFR #:TERANEXEXP12GDL

Teranex Express, is the worlds first real time SD, HD and Ultra HD broadcast up and down converter! Featuring advanced patented algorithms, Teranex Express gives you the visually transparent quality conversions and are mandated by major broadcasters and studios worldwide! You get an incredible 178 SD, HD and Ultra HD up and down conversions in full 10-bit quality complete with embedded audio, closed captions, timecode and more!

Expected Dispatch Time: 1-2 Business Days

× Expected Dispatch Time: 1-2 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.

Free Shipping

Price: $2,009.00

Inc GST

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Blackmagic Design Teranex AV Standards Converter

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Blackmagic Design Teranex AV Standards Converter

VG #: BLATERANEXEXPAV12GQL • MFR #:TERANEXEXPAV12GQL

1,089 up, down, cross and standards conversions
Aspect Ratio Conversion
Real Time Video Processing
Colorspace Conversion
Test Patterns
low latency
features a still store for adding logos and graphics
a live freeze frame and can generate a reference signal
12G-SDI and quad SDI connections

Expected Dispatch Time: 2-3 Business Days

× Expected Ship Time: 2-3 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.

Calculate Shipping

Price: $2,439.00

Inc GST

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Customer Service:

(03) 9543 8885

Fax:

(03) 9543 8865

Our Address

Unit 12, 25 Howleys Road,
Notting Hill Vic 3168

Opening Hours

Mon - Fri: 9:00:00 AM to 5:00:00 PM
Sat - Sun: Closed
Holiday Times 2021

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