COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More
Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.
If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.
Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.
Pickup Orders (9.00AM - 4.00PM)
Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.
The restrictions currently in place for Contactless Pick & Collect are below:
Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
Special Notice:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.
While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well during these uncertain times.
Using our online system to create a quotation which is valid for 14 days.
We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.
- To create an Online Quotation, add the product(s) you wish a quote on to your shopping cart as if you were placing an order.
- After adding all the items to your shopping cart click "View Shopping Cart"
- On the Shopping Cart Page, instead of selecting the "Proceed to Checkout" button, click the "Request a Quote" button instead. (see below example)
You will then be redirected to the Login Page (if you're not already logged in) and you will be asked to log into your account. (see below)
If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.
Once you have logged into or created your account, you will then be re-directed to the Quotations Submission Page where you can submit your quote request.
All the items in your cart will be visible on this page (see below). You can also add any comments to the request, and select what your preferred method of payment will be.
Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.
Once received by us, we will review your request and return to you with our most competitive quote.
Please allow up to 24hrs for Processing.
You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).
Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.
Converts any SDI or HDMI source to USB webcam video in 720p HD format.
No drivers required, works with popular streaming software such as Open Broadcaster, XSplit Broadcaster, YouTube Live, Facebook Live, Periscope, Twitch.TV and more.
Supports all SD, HD and Ultra HD input sources up to 2160p60.
Blackmagic Web Presenter is the fastest and easiest way to get high quality video directly on the web for a new generation of web broadcasting. It replaces expensive and hard to set up dedicated streaming encoders and lets customers or broadcasters use professional cameras to stream high quality video through their favorite software and websites. Because Blackmagic Web Presenter looks like a simple webcam, any webcam compatible software will be able to capture this USB video and audio from any broadcast quality source without the need for additional drivers.
Blackmagic Web Presenter features Teranex conversions that provide high quality image scaling for incredible looking web video. Incoming SD, HD and Ultra HD sources are automatically converted to 720p and output via USB to the computer for streaming on the internet. Converting sources to 720p is ideal for streaming because it delivers HD resolution and incredible quality at the lowest possible data rate. If the streaming software detects a slow internet connection, it can command Blackmagic Web Presenter to reduce the frame rate to 20, 15, 10 or even 5 frames per second.
Customers using Blackmagic Web Presenter don’t need to install any additional drivers because it is a standard UVC and UAC compatible USB video device. That means Mac, Windows, Linux and even Chromebook computers will automatically recognize Blackmagic Web Presenter as a standard webcam. This allows customers to use professional cameras to get far superior video quality, while maintaining compatibility with all of their existing software because the computer sees it as a simple webcam. Blackmagic Web Presenter works with software such as Open Broadcaster and XSplit Broadcaster, as well as popular sites like YouTube Live, Facebook Live, Skype, Twitch.TV, Periscope and more.
When used with the optional Teranex Mini Smart Panel, Blackmagic Web Presenter can be used as a broadcast quality, 2 input live production switcher. The panel adds push button controls, an LCD screen and spin knob for quickly cutting between sources. Blackmagic Web Presenter features re-synchronization on the HDMI input, so cutting between sources is always smooth and glitch free. For example, customers can connect an SDI camera and an HDMI laptop, and then use the front panel to switch between them while broadcasting live on the internet, complete with smooth, professional looking dissolves.
Connections
SDI Video Input 1
SDI Video Output 1x program out, 1x loop out.
SDI Rates 1.5G, 3G, 6G, 12G
HDMI Video Input 1
HDMI Video Output 1x loop out
Analog Audio Inputs 1x XLR mic and line, 2x HiFi analog.
Total Audio Outputs None, embedded audio only.
USB Webcam 1
12G-SDI 1 X BNC input, 1 X BNC Loop out, 1 X BNC monitor, (2 channel embedded audio)
HDMI 2.0 1 X Input, 1 X loop out, (2 channel embedded audio)
RCA 2 X HiFi Analog audio input
XLR 1 X input supporting both microphone and line levels
USB 2.0 1 X Type B
Mini USB 1 X for software updates
HDMI Format Support
SD Video Standards 525i59.94 NTSC, 625i50 PAL
HD Video Standards 720p50, 720p59.94, 720p60, 1080p23.98, 1080p24, 1080p25, 1080p29.97, 1080p30, 1080p50, 1080p59.94, 1080p60, 1080i50, 1080i59.94, 1080i60
Got this tiny unit 2 weeks ago and it works the first time. No messing around with settings.
5
Rated 5 out of 5 stars
A game changer for us
Does exactly what it says it's going to. In our case, it's enabled us to drastically improve our web-casting capability. Being able to setup our camcorder on a tripod and use the xlr mikes means we can go anywhere in the state and webcast & stream professionally and clearly. Easy to set up and use too. Really, really pleased with this product.
4
Rated 4 out of 5 stars
Great streaming box. Usable switcher (compremised)
Bought with web panel. Detects as Web camera no worries - even to Android phone via OTG.
Thing's to note on "extended" functionality with front panel: YES you can switch smoothly (with a fade) between sources with AFV (audio follow video) but they HAVE to be matched sources. Ie. both 1080p at 50fps or both 1080i or both 60hz else it drops out on switch. So, for example, don't expect a PAL camera with a standard 60hz monitor input to work together. SDI program out does work for an external monitor / projector... but HDMI program out would have been much more useful for it's category.
Great solution - good build - solid sockets, etc. Could use a little more information on the panel... a fade to black or frame hold function (both within capability) would be amazing. Have put the feature request in.... there's been 2 firmware updates already.
3
Rated 3 out of 5 stars
good for the price
GREAT product get's a little warm. For rugby the 720p little narrow but I new that when I bought it streams ok. The software I use for OBS only trouble is the drop frames bit r set on 2500.I reduced the bit r till the drop frames stop . My internet is optus cable but bit r in AUSTRALIA are very slow even cable have not tried nbn.