COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More
Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.
If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.
Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.
Pickup Orders (9.00AM - 4.00PM)
Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.
The restrictions currently in place for Contactless Pick & Collect are below:
Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
Special Notice:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.
While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well during these uncertain times.
Using our online system to create a quotation which is valid for 14 days.
We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.
- To create an Online Quotation, add the product(s) you wish a quote on to your shopping cart as if you were placing an order.
- After adding all the items to your shopping cart click "View Shopping Cart"
- On the Shopping Cart Page, instead of selecting the "Proceed to Checkout" button, click the "Request a Quote" button instead. (see below example)
You will then be redirected to the Login Page (if you're not already logged in) and you will be asked to log into your account. (see below)
If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.
Once you have logged into or created your account, you will then be re-directed to the Quotations Submission Page where you can submit your quote request.
All the items in your cart will be visible on this page (see below). You can also add any comments to the request, and select what your preferred method of payment will be.
Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.
Once received by us, we will review your request and return to you with our most competitive quote.
Please allow up to 24hrs for Processing.
You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).
Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.
Blackmagic Mini Converter Optical Fiber 12G converts SDI to optical fiber and optical fiber to SDI in both directions at the same time, you can even have different video standards going in each direction! The 12G‑SDI connections are multi rate, which makes it compatible with all SD, HD and Ultra HD formats and equipment up to 2160p60, including Level A and B devices. You can install any standard 3G, 6G or 12G‑SDI SFP optical fiber module so you can send SDI using the same low cost optical fiber cables that are commonly used for computer networks.
Features
Bidirectional, multi-rate SDI to optical fiber conversion
Supports video signals up to DCI 4K25 and UHD 4K60
Automatic signal detection
Supports up to 16-channel embedded audio
Change settings with function switches or the macOS/Windows-compatible software
Universal power supply with locking connector
Rugged, compact metal housing
One SMPTE optical fiber SFP socket (requires separate module)
Video Output Connectors 1 x BNC (12G-SDI / 3G-SDI / 6G-SDI)
Output Video Format SDI (10-Bit 4:4:4/4:2:2 RGB, YUV) DCI 4K: 23.98/24/25 fps UHD 4K: 23.98/24/25/29.97/30/50/59.94/60 fps DCI 2K: 23.98/24/25 fps DCI 2KPsF: 23.98/24/25 fps 1080p: 23.98/24/25/29.97/30/50/59.94/60 fps 1080PsF: 23.98/24/25/29.97/30 fps 1080i: 50/59.94/60 fps Embedded Audio Output SDI: 16-Channel Standards Video Standard Compliance SMPTE 259M/292M/296M/297M/424M-B/425M/ST-2081 ITU -R BT.601 HDCP Support None Connectivity Expansion Slots 1 x SFP Slot (optical module sold separately)
Power Power Connector 1 x Barrel (6 to 36 VDC) Input Power Consumption Power Supply: 2 W Environmental Operating Temperature 32 to 104°F / 0 to 40°C Storage Temperature -4 to 113°F / -20 to 45°C Operating Humidity 0 to 90% General Dimensions 4.33 x 2.32 x 0.9" / 109.98 x 58.93 x 22.86 mm Weight 7.4 oz / 210 g
After 2 x Blackmagic Mini Converter -Optic Fibre 12G as I have to send an SDI signal down Optic Fibre. Do you have any in stock and what would be the delivery time to Brisbane?
Asked by Peter
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Verified Reply - videoguysPlease call sales on 03 9543 8885 or email [email protected]
