Credit where credit is due - I ordered at 10pm on Wednesday night and received my goods at 10am Friday morning! From someone who lives in regional Victoria and does a lot of online shopping, this is excellent service.
Thankyou
This was such a good transaction. The product was as advertised, the communication was good and the shipping was exactly as stated. Very happy. THanks
Fantastic service - order received less than a week over in WA. Very easy to deal with and would recommend to anyone.
Great service - ordered Friday - received order first thing Monday morning - very professional - thanks
Thanks very much for a purely amazing internet sales experience! I placed the order at about 5pm on Wednesday and I received my Rode NT1 the very next day early afternoon. I am fairly local to your store, but I didn't expect to see it so soon! I will be buying for you again in the future.
video guys
Thanks so much for you prompt service, I ordered some equipment for my new dr40 on the morning of thurs 13th august,
very early in the morning, I was informed it had been dispatched thurs afternoon, and the box arrived at my door fri morning at 10.00.
It made my head spin, again,
WOW you guys are ace in my book, , some people don't get it.
This is how to run a successfull business.
keep up the good work.
Hi Guys. My experience was made very easy for my small order recently. I made a few very simple enquiries which was responded by John very quickly.
After order, I was advised 7-10 working days backorder which I was very comfortable. To my surprise within a few days I was notified the product was ready for pickup.
Just cant ask for more!
Thank you very much!
Extremely satisfied with the level of service. I received an update every step of the way regarding the progress of my order. It was dispatched immediately and received the day after. Unbeatable prices too! Highly impressed and I'll definitely be using Video Guys again.
Thank you. Package arrived today. I must say that is the best turn around on an order I have ever received within Australia. Lately I've been reluctant to order within Australia as for some reason I can often order from overseas and receive the goods well before Australian companies can supply them and at cheaper cost. I not only found your prices competitive, but receipt of the goods was the best turnaround on an order I have ever received in Australia.
Kind Regards,
Dear Videoguys team
Thanks very much for the prompt service, it blew me away to receive my tascam dr 40 on wed...morning, seeing it was dispatched only on Monday morning, that's 2 and a bit days, WOW well done.
I will definitely be recommending you guys to all my friend and passengers in the buses I drive around,
I ordered the same item on June 5th from B+H in the states and after waiting 4 weeks to be told my item was not despatched at all, then waited 5 more days to organize a refund, which I did get, it was very disappointing, but the time waiting was worse, and then ordered from you guys, which I will do from now on.
Thanks again, you are the best.
Kim van Wessem
Hi,
Super easy, and item arrived next day. Excellent!
Thanks
Bought the iRig Keys Pro.Wanted it for garageband so went to the Apple shop first.Videoguys were $50 cheaper and it arrived after 2 days.
I'll be keeping an eye on your website in the future.
Extremely satisfied with the level of service. I received an update every step of the way regarding the progress of my order. It was dispatched immediately and received the day after. Unbeatable prices too! Highly impressed and I'll definitely be using Video Guys again.
Hi,
I just received my order, as promised the day after I ordered. All there and extremely well packaged.
I just want to say thank you for the great service, both over the phone answering my questions and the speed with which you dealt with me.
There are a few Sydney suppliers that could learn a lesson or two from you. I can say that as a Sydney based operator VideoGuys Melbourne will likely be my first port of call for equipment from now on.
I've never had such an awesome service with online buying.
FAST, PROMPT, COURTEOUS!! Thankyou!!
Hello
I just bought a pair of headphones off you guys, and I just wanted to say that I was very very impressed with your service. Cheap prices, free 2 day delivery, tracking, multiple status updates, registered mail. You really ticked all the boxes.
Out of all the technology dealers I have dealt with your service and pricing was by far the best. Will recommend to others
Video Guys! What's happened? Really poor service for our last bulk order with you. Ordered late April and some items were unavailable and were on a wait list. Other items were not so we never received any of the available stock. Several follow-ups. No response. Finally a tardy and vague email about the order status. It is now 5 June. Service rep, .... was disinterested and blunt in his email responses. I cancelled the order. No apology, just a standard email to state it has been cancelled. More interested in taking our money it seems. Have been a customer since 2010.
Grumpy for no reason, NO TOLERANCE for questions regarding product, Good place to go if you know what you want and get it delivered fast. Don't expect genuine help though if you're just starting out as they have no patience. They didn't even listen. Audio guy gave advice about video equipment until he wasn't able to answer any tech questions further and recommended me to speak to video guy. Repeated to video guy what audio guy had told me, and video guy made me feel like an idiot. Train your staff before judging your customers!
I purchase the Tascam DR-60D Mk11 and received an excellent service from Michael and Tim. It was a pleasure dealing with your store and look forward to make further purchases. The delivery only took 2 days.
Thank you Videoguys.
At last, an efficient Australian company. Blown away with the speed of order to receipt time. Thankyou VGuys.
The product I ordered arrived the next day. Well done.
I don't normally submit testimonials but I was so impressed with the speed of service I will. Powerex C900 charger ordered mid afternoon Wednesday and delivered to Cairns early Friday morning. Great service. From now on if Videoguys have it they will be my first choice for online shopping.
It's a pleasure dealing with Videoguys. The equipment is comprehensive and pro quality, the prices are very competitive and delivery is fast.
Just thought I'd let you know how pleased I was when the order (ADVC-55) turned up in just a couple of days.
Way better service than I was expecting..!!
It also works perfectly....
Many Thanks....
Hi Video guys, Just want to congratulate you on your fine service when I recently purchased a Manfrotto MDEVE755XB Tripod. The item arrived amazingly quick and everything went smooth from start to finish. I am very happy to deal with such a competitive and reliable Australian company Cheers Denis Fitzgerald
Fast, reliable and very reasonable....excellent!
Generally good but John grumpy..reason? No tolerance for amateurs good technically interpersonals suck GH
Highly Recomended Purchased online with pickup in person. 100% smooth transaction. Thank you.
Ordered some drone parts at 2pm on Thursday and it arrived the following day. I am located in the Central West NSW. Video Guys are in Melbourne! Insane service, online shopping was smooth and easy. Thanks again video guys.
FINALLY!!! I HAVE MET A COMPANY THAT DOES WHAT IT SAYS!!!
I AM SO IMPRESSED I AM WRITING THIS!!!
MEDIADAZE
10.30am January 15 in Brisbane - ordered a replacement Sennheiser bracket via internet. 4.20pm January 16 - Genuine Sennheiser bracket (packed in extra cardboard for protection) arrives in Brisbane by door-to-door courier. Meantime, separate paperwork responses emailed to me confirming order, payment, dispatch and tracking number. Service just doesn't get any better than that!
VERY HAPPY! Bought Friday morning arrived Monday afternoon! Also great price! Thanks heaps
Hi, Just want to say thank you for your excellent customer service. Your communication is fantastic and postage is fast. Kind Regards, Mark. Tasmania.
Hi guys
Just a quick one to say thanks for the advice to purchase my AG-AC90. What a superb unit.
Your advice to replace my DVC30 with this unit was spot-on.
You are more than 'box-movers', you know your stuff and take the time to get to know a customer's requirements.
Again, many thanks
Fantastic price and super fast delivery - thank so much guys - your service is second to none. Highly recommended!
Fabulous service. Ordered before 10.00am. Rec'd 3.00pm following day in coastal town of SA. The price was competitive. The product perfect.Packaged well. Thanks Video Guys Marc Port Elliot
Great service on the phone when I rang to change product.
The Rode Podcastor arrived next day before lunch.
Top service, price and delivery.
Thanks heaps .
Allen
Hi there,
I just want to say how impressed I am with your customer service.
I received my Sennheiser headphones today, I purchased them yesterday morning.
All I can say is wow, wow,wow.
I'll be back again, thanks.
Just a short note to advice the Receipt of Tascam 202 MK5 cassette player via AAE courier today morning.
The system is fine and up to expectation.
Thank you all for a prompt and professional service.
Govind Maharaj
Amazing service. Received my order on my doorstep in a remote interstate location within 24 hours of placing my order.
Great service and prompt delivery.
My recent order was the first time I have dealt with you guys, and I just wanted to say I'm very happy and impressed with the service. Received a call on Monday to verify order, and tripod was here at my place on Wednesday.
So- thanks.
With regards to Order Number VG-4XXXX, I received the product within 48 hours of ordering and paying. The price was good, the headset works fine, and the service and communication was excellent. Thank you very much.
Great service! I ordered some Rycote bits on the 13-04-2011 . Within 24 hours they arrived on my door step.Will shop with The Video Guys again - Impressed!
My Order was placed yesterday (17/01/11) for a Sennheiser MKE 400 microphone, I just want to say thank you for such a fast delivery, especially considering it had to come all the way to Wagga!! The order arrived this morning (18/01/11) ... Excellent service! Regards
Thanks to Video Guys for the service,great communication when an item isnt in stock (not that this is often) always great to deal with. I love the range of gear to suit my budget and not rubbish, i have bought much from these guys inc latest GOPRO, and i promise you i will be buying more. Thanks
Just a quick thank you for the efficient service and quick delivery of my order.
I placed the order on Monday at 5:00pm and it's just safely arrived now (Wednesday 1:30pm) on the Gold Coast, well ahead of the expected 3 days quoted.
It was good to be able to track it online as well, otherwise I may have gone out today, thinking it would not arrive for another day or so.
I rang John before placing the order to check stock availability, and he answered all my questions with a polite enthusiasm.
Also, your website is well laid out and easy to navigate. And you've sure got a lot of products.
All in all a good shopping experience, and I'd have no hesitation in recommending you and shopping with you again.
Great service - I'm impressed! - love to deal Australian; keep it up and I will definitely recommend. I'm up for a DSLR camera later this year and use Flexirent; looks like we'll be working together for some time!
Sales persons satisfaction? : Very Satisfied
"The shopping experience was excellent. Easy to find the items I wanted. Just add to cart, checkout, payment process straight forward. I ordered items on a Sunday. Had a confirmation email from Videoguys on Monday morning. Also got an email from AAE. Goods delivered to my workplace on Tuesday morning. All in all, a very good experience. Very impressed with the speed and no hassles nature of the whole service. Will be buying here again when I need something." Alan Ball Greenslopes, Brisbane
Very, very happy. When I emailed you to call me urgently, you did so, only hours later. You take your business seriously. You had a great special and the ease of the order and the speed at which it was received was wonderful. I suspect more orders will come from our school in future. Thanks, Marcel.
I just want to thank you for such an easy ordering process and extremely prompt service
I have to say I was very pleased with the experience, I asked a question, received an answer the same day, placed the order and it turned up 2 days later packaged securely.
I haven't had a chance to play with it, but overall I will definitely use you guys again.
Many thanks
I'm impressed. I live and work in relative isolation, a 50 k round trip to the nearest shop or mail box, currently cut off to most vehicles by flood waters. People telling us they can't get through all over the place.You guys not only complete the transaction on line without fuss at a remarkable price, you delivered the goods literally to my door, within 48 hours. Exceeded my expectations. Well done, thank you. The cans are, as luck would have it, given the incredible price reduction, EXACTLY what I was looking for. I rang Sennheiser to check my needs against the product on offer. He said "At that price, grab 'em". I Probably should have bought two. Thanks.
Thanks, great reliable professional service, no stress about delivery and very fast. Very happy!
The process of the online purchase was trouble free. Your web pages did a good job of describing the product and we purchased it unseen. The Edirol arrived in perfect condition, thank you.
I have been dealing with you for more than a year now and have found your response time, answers to questions, products and prices to be excellent. Keep up the good support, product delivery and keen prices.
I just wanted to say a HUGE thanks to Michael and the Video Guys. The customer service and advice I received was second to none, and I received my order the following day!! I will definitely be recommending The Video Guys to everyone, and of course that is where I will be buying all of my equipment from in the future! Cheers!!
Hi there Video Guys People, This is basically my first business with the company but so far your level of service perceived your reputation. Received my items today well intact and sooner than expected, thank you very much.
Thanks for the speedy delivery. Just got the Bebobs for the EX1 now. Fantastic customer service!
Once again, excellent service from Videoguys!
Ordered the goods on a Sunday night, order processed Monday and delivered to me on Tuesday.
Excellent no fuss system. Will use Videoguys again.
The shopping experience was excellent. Easy to find the items I wanted. Just add to cart, checkout, payment process straight forward. I ordered items on a Sunday. Had a confirmation email from Videoguys on Monday morning. Also got an email from AAE. Goods delivered to my workplace on Tuesday morning. All in all, a very good experience. Very impressed with the speed and no hassles nature of the whole service. Will be buying here again when I need something.
