Videoguys Australia Customer Testimonials
Average review :
 
123 reviews
4.4 5
Videoguys Australia

Credit where credit is due - I ordered at 10pm on Wednesday night and received my goods at 10am Friday morning! From someone who lives in regional Victoria and does a lot of online shopping, this is excellent service.
Thankyou

South Coast Auto Services
 
Rating: 5 out of 5

This was such a good transaction. The product was as advertised, the communication was good and the shipping was exactly as stated. Very happy. THanks

CSIRO
 
Rating: 5 out of 5

Fantastic service - order received less than a week over in WA. Very easy to deal with and would recommend to anyone.

Education
Australia/Perth/Subiaco
 
Rating: 5 out of 5

Great service - ordered Friday - received order first thing Monday morning - very professional - thanks

Boilermaker Pty Ltd
 
Rating: 5 out of 5

Thanks very much for a purely amazing internet sales experience! I placed the order at about 5pm on Wednesday and I received my Rode NT1 the very next day early afternoon. I am fairly local to your store, but I didn't expect to see it so soon! I will be buying for you again in the future.

Melb Australia
 
Rating: 5 out of 5

video guys

 Thanks so much for you prompt service, I ordered some equipment for my new dr40 on the morning of thurs 13th august,

 very early in the morning, I was informed it had been dispatched thurs afternoon, and the box arrived at my door fri morning at 10.00.

It made my head spin, again, 

WOW you guys are ace in my book, , some people don't get it.

This is how to run a successfull business.

keep up the good work.

 
Rating: 5 out of 5

Hi Guys. My experience was made very easy for my small order recently. I made a few very simple enquiries which was responded by John very quickly.

After order, I was advised 7-10 working days backorder which I was very comfortable. To my surprise within a few days I was notified the product was ready for pickup.

Just cant ask for more!
Thank you very much!

 
Rating: 5 out of 5

Extremely satisfied with the level of service. I received an update every step of the way regarding the progress of my order. It was dispatched immediately and received the day after. Unbeatable prices too! Highly impressed and I'll definitely be using Video Guys again.

 
Rating: 5 out of 5

Thank you.  Package arrived today.  I must say that is the best turn around on an order I have ever received within Australia.  Lately I've been reluctant to order within Australia as for some reason I can often order from overseas and receive the goods well before Australian companies can supply them and at cheaper cost.  I not only found your prices competitive, but receipt of the goods was the best turnaround on an order I have ever received in Australia.
Kind Regards,

 
Rating: 5 out of 5

Dear Videoguys team

Thanks very much for the prompt service, it blew me away to receive my tascam dr 40 on wed...morning, seeing it was dispatched only on Monday morning, that's 2 and a bit days, WOW well done.

I will definitely be recommending you guys to all my friend and passengers in the buses I drive around,

I ordered the same item on June 5th from B+H in the states and after waiting 4 weeks to be told my item was not despatched at all, then waited 5 more days to organize a refund, which I did get, it was very disappointing, but the time waiting was worse, and then ordered from you guys, which I will do from now on.

Thanks again, you are the best.

Kim van Wessem

 
Rating: 5 out of 5

Hi,

Super easy, and item arrived next day.  Excellent!

Thanks

 
Rating: 5 out of 5

Bought the iRig Keys Pro.Wanted it for garageband so went to the Apple shop first.Videoguys were $50 cheaper and it arrived after 2 days.
I'll be keeping an eye on your website in the future.

 
Rating: 5 out of 5

Extremely satisfied with the level of service. I received an update every step of the way regarding the progress of my order. It was dispatched immediately and received the day after. Unbeatable prices too! Highly impressed and I'll definitely be using Video Guys again.

 
Rating: 5 out of 5

Hi,

I just received my order, as promised the day after I ordered. All there and extremely well packaged.
I just want to say thank you for the great service, both over the phone  answering my questions and the speed with which you dealt with me.

There are a few Sydney suppliers that could learn a lesson or two from you. I can say that as a Sydney based operator VideoGuys Melbourne will likely be my first port of call for equipment from now on.

 
Rating: 5 out of 5

I've never had such an awesome service with online buying.

FAST, PROMPT, COURTEOUS!! Thankyou!!

 
Rating: 5 out of 5

Hello

I just bought a pair of headphones off you guys, and I just wanted to say that I was very very impressed with your service. Cheap prices, free 2 day delivery, tracking, multiple status updates, registered mail. You really ticked all the boxes.

Out of all the technology dealers I have dealt with your service and pricing was by far the best. Will recommend to others

 
Rating: 5 out of 5
Recently purchased Beachtek Camera Adaptor. Just had occasion to use at a music festival. An absolute joy to use and results make the videos so much better to appreciate. Well designed and compact and does not detract from camera operation.
 
Rating: 4 out of 5

Video Guys! What's happened? Really poor service for our last bulk order with you. Ordered late April and some items were unavailable and were on a wait list. Other items were not so we never received any of the available stock. Several follow-ups. No response. Finally a tardy and vague email about the order status. It is now 5 June. Service rep, .... was disinterested and blunt in his email responses. I cancelled the order. No apology, just a standard email to state it has been cancelled. More interested in taking our money it seems. Have been a customer since 2010.

Kununurra District High School
WA
 
Rating: 1 out of 5

Grumpy for no reason, NO TOLERANCE for questions regarding product, Good place to go if you know what you want and get it delivered fast. Don't expect genuine help though if you're just starting out as they have no patience. They didn't even listen. Audio guy gave advice about video equipment until he wasn't able to answer any tech questions further and recommended me to speak to video guy. Repeated to video guy what audio guy had told me, and video guy made me feel like an idiot. Train your staff before judging your customers!

Melbourne & Sydney / Los Angeles
 
Rating: 2 out of 5
I recently purchased the Brinno TLC200 Pro, waterproof case and an attachable lens. I ordered online and picked up from the Melbourne office within two days. Great service and very happy with the product.. Thank you Video Guys
Harjan Investigations
Australia
 
Rating: 4 out of 5

I purchase the Tascam DR-60D Mk11 and received an excellent service from Michael and Tim. It was a pleasure dealing with your store and look forward to make further purchases. The delivery only took 2 days.
Thank you Videoguys.

 
Rating: 5 out of 5

At last, an efficient Australian company. Blown away with the speed of order to receipt time. Thankyou VGuys.

Peter Birch Photography
Tasmania
 
Rating: 5 out of 5

The product I ordered arrived the next day. Well done.

N/A
Gympie Q.
 
Rating: 5 out of 5

I don't normally submit testimonials but I was so impressed with the speed of service I will. Powerex C900 charger ordered mid afternoon Wednesday and delivered to Cairns early Friday morning. Great service. From now on if Videoguys have it they will be my first choice for online shopping.

prvate
Cairns/QLD
 
Rating: 5 out of 5

It's a pleasure dealing with Videoguys. The equipment is comprehensive and pro quality, the prices are very competitive and delivery is fast.

Peace Mountain Productions Pty Ltd
Canberra, ACT
 
Rating: 5 out of 5
I was very unsatisfied with your customer service. I purchased the iRig Pre but didn't realise i couldn't use it with my laptop. When I tried to return the item and purchase the iRig Pro in exchange, i was told that i could not do so, because it would need to be re-boxed. I am now looking to buy the iRig Pro elsewhere and am very dissapointed that the Videoguys could not help me today.
VIC
 
Rating: 4 out of 5

Just thought I'd let you know how pleased I was when the order (ADVC-55) turned up in just a couple of days.
Way better service than I was expecting..!!

It also works perfectly....

Many Thanks.... 


 
Rating: 5 out of 5

Hi Video guys, Just want to congratulate you on your fine service when I recently purchased a Manfrotto MDEVE755XB Tripod. The item arrived amazingly quick and everything went smooth from start to finish. I am very happy to deal with such a competitive and reliable Australian company Cheers Denis Fitzgerald

Golden Square, Victoria.
 
Rating: 5 out of 5

Fast, reliable and very reasonable....excellent!

 
Rating: 5 out of 5

Generally good but John grumpy..reason? No tolerance for amateurs good technically interpersonals suck GH

Education
 
Rating: 1 out of 5

Highly Recomended Purchased online with pickup in person. 100% smooth transaction. Thank you.

 
Rating: 5 out of 5
I received my Rode Lavalier first thing this morning in Sydney after you took the order via the website yesterday in Melbourne.
Great service, guys, and your cart system, email responses and tracking system were excellent.  At last, someone over here who has it together!


Travelsignposts Pty Ltd
 
Rating: 4 out of 5

Ordered some drone parts at 2pm on Thursday and it arrived the following day. I am located in the Central West NSW. Video Guys are in Melbourne! Insane service, online shopping was smooth and easy. Thanks again video guys.

NSW Dept Education
Australia/NSW/Dubbo
 
Rating: 5 out of 5

FINALLY!!! I HAVE MET A COMPANY THAT DOES WHAT IT SAYS!!!

I AM SO IMPRESSED I AM WRITING THIS!!!

MEDIADAZE

 
Rating: 5 out of 5

10.30am January 15 in Brisbane - ordered a replacement Sennheiser bracket via internet. 4.20pm January 16 - Genuine Sennheiser bracket (packed in extra cardboard for protection) arrives in Brisbane by door-to-door courier. Meantime, separate paperwork responses emailed to me confirming order, payment, dispatch and tracking number. Service just doesn't get any better than that!

BluePRINT Public Relations
Australia/Queensland/Wellington Point
 
Rating: 5 out of 5
I ordered a GATOR GK-2110 gig bag through VIDEOGUYS. They kept me informed with every step of the procedure, from ordering the bag from the distributor all the way to the estimated shipment date. The bag arrived so quickly, it took me by surprise. Well done, guys for being professional and fast!
Slavmeister Music
NSW
 
Rating: 4 out of 5

VERY HAPPY! Bought Friday morning arrived Monday afternoon! Also great price! Thanks heaps

 
Rating: 5 out of 5
2am I completed my order, the next day I receive it here in Perth. Amazed by the speed and loved the awesome service! Will definitely be coming back for more in the future!
Stone Daz Creative Projects
Perth, WA
 
Rating: 4 out of 5

Hi, Just want to say thank you for your excellent customer service. Your communication is fantastic and postage is fast. Kind Regards, Mark. Tasmania.

 
Rating: 4.5 out of 5
Received my Manfrotto Avenger C stand this morning in perfect condition.
It was very easy doing business with your company. Just ordered on line and within 3 days the Light stand arrived at my door.
So I am very happy with my purchase.
best regards,
Peter

studio 90
 
Rating: 4 out of 5
Just purchased the Blackmagic Design Mini Converter Analog to SDI, was ordered around mid morning online, and was here in Cairns just after lunch the next day, I can not rate your service highly enough. This is why i keep coming back to the Videoguys for my gear.
Cairns Queensland
 
Rating: 4 out of 5

Hi guys

Just a quick one to say thanks for the advice to purchase my AG-AC90. What a superb unit.

Your advice to replace my DVC30 with this unit was spot-on.

You are more than 'box-movers', you know your stuff and take the time to get to know a customer's requirements.

Again, many thanks

Vector Online Solutions
 
Rating: 5 out of 5
Thank you so much.  My order arrived today which means Easter bunny can deliver on Sunday.  Am absolutely thrilled with both your service and your pricing.  I will definitely use you in the future.


 
Rating: 4 out of 5
I would like to thank Michael R who served me over the phone. Not only was he very accommodating but he helped me find a solution to my problem. Thank you so much! The cables I bought worked seamlessly with the program I am using.
Ang Kalatas
Quakers Hill 2763 NSW
 
Rating: 4 out of 5

Fantastic price and super fast delivery - thank so much guys - your service is second to none. Highly recommended!

 
Rating: 5 out of 5
I am super impressed with the speed of your service. Ordered Tuesday afternoon, tracking number received in about an hour and parcel delivered Wednesday. Brilliant! Having the users comments section about products was really helpful too as I was buying a gift for someone and don't know much about video equipment.
 
Rating: 4 out of 5
Hi Folks.
Absolutely fantastic service.Ordered Monday, arrived tuesday.Often I hear about people complaining about the way items are packed or posted. The item is registered,well packed, and has to be signed for. they kept in touch via email with tracking number. Well done.

Bendigo VIC

 
Rating: 4 out of 5

Fabulous service. Ordered before 10.00am. Rec'd 3.00pm following day in coastal town of SA. The price was competitive. The product perfect.Packaged well. Thanks Video Guys Marc Port Elliot

Port Elliot, SA
 
Rating: 5 out of 5
No worries received the two Go Pro`s and got them in super quick time and as i thought they work just great .

Will recommend you guys to all my friends .

Cheers Phil
Adelaide SA


 
Rating: 4 out of 5
What can I say. Fantastic price and delivery time. Brilliant customer service when I called for initial enquiries about my recording unit. Now for a microphone. A+ Videoguys.
Musician
Perth W.A.
 
Rating: 4 out of 5
Thank you!! Your delivery time and communication were fantastic. I will be sure to buy from you all again!
BMVisuals
 
Rating: 4 out of 5
I have been buying from you folks for about five years now and have been very happy with the service I have received. Now you have outdone the yourselves. This Tuesday morning I ordered an Omni light via your web site. I had it the very next morning and that was just by regular delivery. Great job you (video) guys.

Best Jary Nemo
Wind & Sky Productions

Wind & Sky Productions
 
Rating: 4 out of 5
I never write gushy letters of praise BUT I am so impressed by the speed, ease and efficiency that you deliver my orders that I just wanted to express my thanks.  I order from all over the world and Aus and you beat them all hands down.  Even queries are answered very promptly. This level of service is exactly what I as a consumer want.  We will continue to use you as a key supplier of our audio/visual goods and highly recommend you to others.

Point Man P/L
 
Rating: 4 out of 5
Fantastic prices! I did my research.   Items arrived day and a half later to a rural address and were packed properly.  This was the first time I purchased and  will shop again with the Video Guys and highly recommend them.  Well Done !!!
 
Rating: 4 out of 5
We stopped buying camera gear from overseas for our production company after finding out about Videoguys. They have a wide range of products with very competitive pricing. Not to mention, these guys are just awesome when it comes to customer service!
Melbourne, Vic
 
Rating: 4 out of 5

Great service on the phone when I rang to change product.
The Rode Podcastor arrived next day before lunch.
Top service, price and delivery.
Thanks heaps .
Allen

Sanitarium
 
Rating: 5 out of 5
I would have to rate the customer service from Videoguys as the best I have received. 
Within 24 hours of ordering, I had the product in my hands, which took a lot of stress out of Christmas shopping!!
Thanks for your help and service!
 
Rating: 4 out of 5

Hi there,

I just want to say how impressed I am with your customer service.
I received my Sennheiser headphones today, I purchased them yesterday morning.

All I can say is wow, wow,wow.

I'll be back again, thanks.

 
Rating: 5 out of 5
Another great shopping experience with Videoguys! Answered all my questions promptly (even Sunday emails), excellent technical knowledge (rare these days), huge range of products on hand (from all the top brands), great pricing (thanks Michael), extra fast delivery (next day to Gold Coast), what more could you ask for? Highly recommended! Jeff Augustesen, Gold Coast, www.adigitalproduction.com.au
A Digital Production
Gold Coast
 
Rating: 4 out of 5
Greetings, thankyou for your service.
The Tascam MD-02 was received at around noon.
2 MD have been played and recording will begin in the very near future. Have a great week.
Julian

 
Rating: 4 out of 5

Just a short note to advice the Receipt of Tascam 202 MK5 cassette player via AAE courier today morning.
The system is fine and up to expectation.
Thank you all for a prompt and professional service.
Govind Maharaj

Kiloshkar
 
Rating: 5 out of 5

Amazing service. Received my order on my doorstep in a remote interstate location within 24 hours of placing my order.

 
Rating: 5 out of 5
i wanted to just let you guys know. your service is amazing, the poducts quality is amazing. i have ordered 2 items of you both recieved within the next 2 days in perfect condition, and have recommended this site to many people who are now using it.
please keep up the good work, and thank you :)

-Regards Brandon 

 
Rating: 4 out of 5

Great service and prompt delivery.

NSW
 
Rating: 5 out of 5
Excellent service. I ordered the exact product I wanted and the following day I received a call to say it was out of stock. I was kept informed as to when it would be available. A week later I received my delivery packaged very well.
Frankston
 
Rating: 4 out of 5
Outstanding service and talk about fast delivery.
Hard to find this kind of service from anyone in the market. Really well done. Staff at the Tenpin Bowling Show Australia recommend VideoGuys to anyone.

Tenpin Bowling Show Australia
 
Rating: 4 out of 5

My recent order was the first time I have dealt with you guys, and I just wanted to say I'm very happy and impressed with the service. Received a call on Monday to verify order, and tripod was here at my place on Wednesday.

So- thanks.

 
Rating: 5 out of 5

With regards to Order Number VG-4XXXX, I received the product within 48 hours of ordering and paying. The price was good, the headset works fine, and the service and communication was excellent. Thank you very much.

 
Rating: 5 out of 5
Ordered a Zoom H4n at lunch time Tuesday and arrive the next day at lunch time! extremely fast postage and excellent service, couldn't ask for better service at all! I'm one very pleased customer :)
Queensland
 
Rating: 4 out of 5
Love the product and the delivery and the Koala "one size-fits-all-fluffy cover is perfect.  Thanks a lot
Colin Pearce and Associates Pty Ltd
 
Rating: 4 out of 5
All is well and I could not be more pleased with both your backup and the assistance from FocusInfo which is now Vitec. Not only were people available and fast, they were helpful and pleasant.
 
Rating: 4 out of 5
Just wanted to say thankyou so much for the good service and the extremely fast postage! Saved the day
Kaineder TV
 
Rating: 4 out of 5
Thank you for your very fast and great service. Item arrived very quickly and packaged very well. I will definitely be a returning customer and will recommend you to others in the future.
 
Rating: 4 out of 5
Outstanding service, excellent camera, got here within 3 days of ordering, will definitely shop here again.
6HD Sport
Sunshine Coast, Queensland
 
Rating: 4 out of 5

Great service! I ordered some Rycote bits on the 13-04-2011 . Within 24 hours they arrived on my door step.Will shop with The Video Guys again - Impressed!

Cole McIntyre Location Sound
Toowoomba QLD Australia
 
Rating: 5 out of 5

My Order was placed yesterday (17/01/11) for a Sennheiser MKE 400 microphone, I just want to say thank you for such a fast delivery, especially considering it had to come all the way to Wagga!! The order arrived this morning (18/01/11) ... Excellent service! Regards

DSM Nutritional Products Australia
Wagga Wagga
 
Rating: 5 out of 5
Ordered a Sony EX3 video camera two weeks before travelling to film in Europe. It arrived to Perth, WA in a week time. I love the service.
Fuimus Documentary Productions
Perth, West. Aust.
 
Rating: 4 out of 5

Thanks to Video Guys for the service,great communication when an item isnt in stock (not that this is often) always great to deal with. I love the range of gear to suit my budget and not rubbish, i have bought much from these guys inc latest GOPRO, and i promise you i will be buying more. Thanks

Milestone Live Video
Tasmania
 
Rating: 5 out of 5
Great range of products and excellent customer service. I called to check on the availability of a Rode Stereo Videomic (fantastic mic, by the way) at about 1pm and asked if it could be sent on the day and I received it by courier in country Victoria the next day. I was really pleased with that. Thanks.
Hepburn Springs VIC
 
Rating: 4 out of 5
I had searched worldwide for the best price on a KATA 3n1 camera bag, to my suprise Videoguys Australia not only had the best price, but it was by a very large margin. The next suprise I had was the service, my bag was delivered by the next weekday.
Langwarrin Victoria
 
Rating: 4 out of 5

Just a quick thank you for the efficient service and quick delivery of my order.

I placed the order on Monday at 5:00pm and it's just safely arrived now (Wednesday 1:30pm) on the Gold Coast, well ahead of the expected 3 days quoted.
It was good to be able to track it online as well, otherwise I may have gone out today, thinking it would not arrive for another day or so.

I rang John before placing the order to check stock availability, and he answered all my questions with a polite enthusiasm.

Also, your website is well laid out and easy to navigate. And you've sure got a lot of products.

All in all a good shopping experience, and I'd have no hesitation in recommending you and shopping with you again.

A Digital Production
 
Rating: 5 out of 5

Great service - I'm impressed! - love to deal Australian; keep it up and I will definitely recommend. I'm up for a DSLR camera later this year and use Flexirent; looks like we'll be working together for some time!
Sales persons satisfaction? : Very Satisfied

LearnEasy Systems
Townsville QLD
 
Rating: 5 out of 5
I ordered a couple of things over the weekend. Recieved email confirmation first thing Monday morning and goods arrived Tuesday afternoon. Great proffessional service - thank you.
Murwillumbah, NSW
 
Rating: 4 out of 5
Incredibly prompt, professional service! Ordered Saturday, arrived Tuesday. I will be recommending you to my colleagues.
 
Rating: 4 out of 5
I have ordeded a XH-A1 and the packageing was great, thew box came in great condition and everythink worked excellent.
Sydney NSW Australia
 
Rating: 4 out of 5

"The shopping experience was excellent. Easy to find the items I wanted. Just add to cart, checkout, payment process straight forward. I ordered items on a Sunday. Had a confirmation email from Videoguys on Monday morning. Also got an email from AAE. Goods delivered to my workplace on Tuesday morning. All in all, a very good experience. Very impressed with the speed and no hassles nature of the whole service. Will be buying here again when I need something." Alan Ball Greenslopes, Brisbane

Greenslopes
 
Rating: 5 out of 5
Excellent service, fast delivery
Thank you
12 Mile Productions, Broome WA
 
Rating: 4 out of 5
I just can't believe it. I needed some equipment in one of the most remote locations in Australia by the weekend, I ordered Monday morning hoping that it might - MIGHT - arrive by Friday (before I fly out to an even more remote location), it arrived today. Tuesday. I didn't even know that was physically possible!! Thanks videoguys for the amazing service! Very much looking forward to purchasing the remaining gear I need in a month.
Milingimbi Island, NT
 
Rating: 4 out of 5
Thank you so much for hassle free speedy service.From the web to the door.I have been away with work but am told there is a video guys parcel on my desk, which I am looking forward to opening up!
Many thanks for great online shopping experience.You guys have some fantastic items.....
Many thanks Sue Mansfield
PS - I did not speak to a salesperson however I am still very satisfied as the information on the web pointed me in the direction I needed to go .....
Toyota Tsusho South Pacific
 
Rating: 4 out of 5

Very, very happy. When I emailed you to call me urgently, you did so, only hours later. You take your business seriously. You had a great special and the ease of the order and the speed at which it was received was wonderful. I suspect more orders will come from our school in future. Thanks, Marcel.

Kimberley College
 
Rating: 5 out of 5

I just want to thank you for such an easy ordering process and extremely prompt service

National Museum of Australia
 
Rating: 5 out of 5
Thanks for the prompt deliver of my Premiere Pro Keyboard, shuttle control. so far i haven't had the chance to install them with the Christmas rush, however I'm sure they shall be operating at full capacity by the new year. Thanks Videoguys!
Starworx Production
Griffith NSW
 
Rating: 4 out of 5
Good service!
 
Rating: 4 out of 5

I have to say I was very pleased with the experience, I asked a question, received an answer the same day, placed the order and it turned up 2 days later packaged securely.
I haven't had a chance to play with it, but overall I will definitely use you guys again.
Many thanks

 
Rating: 5 out of 5
Thank you very much, I have received my new Sony XDCAM EX1 today and have been shooting all day. I am very pleased with the camera it certainly has a lot of power and potential especially for it's compact size. I would feel comfortable taking the EX1 into most shooting conditions and feel i can rely on the EX1 to produce the shots i need. I received very professional service from you and will not hesitate to do business with you again, which i already plan on doing. Thank you!
AppleCross, Perth
 
Rating: 4 out of 5

I'm impressed. I live and work in relative isolation, a 50 k round trip to the nearest shop or mail box, currently cut off to most vehicles by flood waters. People telling us they can't get through all over the place.You guys not only complete the transaction on line without fuss at a remarkable price, you delivered the goods literally to my door, within 48 hours. Exceeded my expectations. Well done, thank you. The cans are, as luck would have it, given the incredible price reduction, EXACTLY what I was looking for. I rang Sennheiser to check my needs against the product on offer. He said "At that price, grab 'em". I Probably should have bought two. Thanks.

Voices Unlimited
Dooralong, NSW
 
Rating: 5 out of 5

Thanks, great reliable professional service, no stress about delivery and very fast. Very happy!

Sydney, NSW
 
Rating: 5 out of 5

The process of the online purchase was trouble free. Your web pages did a good job of describing the product and we purchased it unseen. The Edirol arrived in perfect condition, thank you.

Sydney NSW
 
Rating: 5 out of 5

I have been dealing with you for more than a year now and have found your response time, answers to questions, products and prices to be excellent. Keep up the good support, product delivery and keen prices.

Sydney, NSW
 
Rating: 5 out of 5
Hi there, I came in to the shop today and purchased a Canon BP-2L24H battery to try and use with my HV20. One of your staff was very helpful, and kindly warned me against purchasing it as it might've only been compatible with the HV30. He then looked into it further for me, and called Canon to double check, so that I was completely informed when I made the decision to try my luck and buy it anyway! So, I took the battery home, and found it works perfectly in my HV20. It has the same dimensions as the battery that came with the camera, except that it's 2cm deeper. The only problem this holds is that it prevents you from putting your eye right up to the viewfinder. I find this still a comfortable distance, and given that I usually only use the flip-out LCD, it really isn't a problem at all. So thanks again, and I'm very glad I tried my luck!
Melbourne Victoria
 
Rating: 4 out of 5
Thanks Videoguys, 26 hours after ordering it was delivered to Cairns, very fast and efficient service, well done, Look forward to other orders in future.
Cairns QLD
 
Rating: 4 out of 5
Great service, express delivery got my HD tapes in one day. Cheers
Melbourne Victoria
 
Rating: 4 out of 5
Just a quick note to say thanks for my last order. Just tried out the Rode NTG1 mike and the Blimp Suspension Windshield System. Great cost effective mike system with great specs - replacing my old and weary Sennheisser ME88 Shotgun. I will use it in conjunction with my Senheisser ME64 Camera mike. PS. Thanks for the Rode promotional Bag/Cap/T-Shirt. Greatly appreciated. I will update my computer editing system in approx 6-8 months - you'll be my first port of call. Best Regards.
Glenorchy, Tasmania
 
Rating: 4 out of 5

I just wanted to say a HUGE thanks to Michael and the Video Guys. The customer service and advice I received was second to none, and I received my order the following day!! I will definitely be recommending The Video Guys to everyone, and of course that is where I will be buying all of my equipment from in the future! Cheers!!

Macarthur ACT
 
Rating: 5 out of 5
The shopping experience was excellent. Easy to find the items I wanted. Just add to cart, checkout, payment process straightforward. I ordered items on a Sunday. Had a confirmation email from Videoguys on Monday morning. Also got an email from AAE. Goods delivered to my workplace on Tuesday morning. All in all, a very good experience. Very impressed with the speed and no hassles nature of the whole service. Will be buying here again when I need something.
Greenslopes QLD
 
Rating: 4 out of 5
I recently spoke with one of your sales staff regarding the purchase of a tripod kit. Although it appeared he was quite busy at the time of my call, he still answered all of my questions, and was very helpful in providing me with all the information I needed to make an informed decision on which tripod kit to purchase. After deciding on a Manfrotto tripod kit, I ordered via your website and was extremely impressed with the simplicity and thoroughness of your ordering process. Each step in the process was clear and concise, and the information provided via email (including order processing updates and tracking information) was particularly useful and appreciated. I was never left wondering 'what do I do next?' The order arrived safely and quickly via AAE which I have found in the past to be a very reliable courier company. The level of service and the simple yet comprehensive ordering process has convinced me that my first purchase from videoguys will definitely not be my last. Cheers
Afterimage Productions
Pomona, QLD
 
Rating: 4 out of 5
Once again, excellent service from Videoguys. Ordered the goods on a Sunday night, order processed Monday and delivered to me on Tuesday. Excellent no fuss system. Will use Videoguys again.
Camp Hill, QLD
 
Rating: 4 out of 5
Thanks for the speedy delivery. Just got the Bebobs for the EX1 now. Fantastic customer service! cheers
I Do Digital
Adelaide, SA
 
Rating: 4 out of 5
Here I was thinking my new canon video camera would arrive sometime today as I only contacted you guys on monday but a knock on the door yesterday afternoon revealed a courier with 2 packages, good grief, a day early. What service!!! I want to thank you for your prompt attention to my order and let you know the camera and high capacity battery arrived safely. Boy, it will be a steep learning curve after my Sony HC9 and old Sony 900 but I will cope. I actually downloaded a copy of the owners manual on the XHA1 so I have had some prior knowledge of the camera. It is good to be taken seriously as I have made some inquiries with 2 retailers here in Sydney and they really did not want to know me, or could not be bothered to help me. That's their problem not mine. Have a merry xmas and a happy new year Kindest regards
Beaumont Hills
 
Rating: 4 out of 5
I found out about a donation towards my video work, and went looking for a decent tripod and some other gear to improve production. I was most impressed by your range of stuff, web content and prices. The gear arrived about 2 hours ago, (less than 24 hours after I found out about the donation) in time for this morning's filming. Many thanks.
Melbourne Victoria
 
Rating: 4 out of 5
Received mic kit in Brisbane today and only ordered it online yesterday afternoon. Fantastic. Well done guys. All systems are working!
Zen Zen Zo
Toowong, QLD
 
Rating: 4 out of 5

Hi there Video Guys People, This is basically my first business with the company but so far your level of service perceived your reputation. Received my items today well intact and sooner than expected, thank you very much.

Liverpool, NSW
 
Rating: 5 out of 5
Ordered a Canon XH A1s on Monday afternoon, with 3 day delivery. It arrived Thursday lunchtime in perfect order. Packing was good. I am very happy, and will certainly buy again from the Video Guys. Regards, Martin (a very satisfied customer)
Perth, WA
 
Rating: 4 out of 5
Thank you for your wonderful service, I ordered my product on the Thursday and it had reached me in regional Victoria by the Friday morning. I'm delighted and you'll be the first place I go for any other purchases
Tynong, Victoria
 
Rating: 4 out of 5
A quick thank you to say my order arrived this morning and that the whole process from ordering to receiving took only 24 hours! All your confirmation etc emails were also extremely efficient and professional. That's impressive, I'll be back.
Brisbane, QLD
 
Rating: 4 out of 5

Thanks for the speedy delivery. Just got the Bebobs for the EX1 now. Fantastic customer service!

I Do Digital
Blair Athol, Adelaide
 
Rating: 5 out of 5

Once again, excellent service from Videoguys!
Ordered the goods on a Sunday night, order processed Monday and delivered to me on Tuesday.
Excellent no fuss system.  Will use Videoguys again.

Camp Hill, Brisbane
 
Rating: 5 out of 5
I recently spoke with one of your sales staff regarding the purchase of a tripod kit. Although it appeared he was quite busy at the time of my call, he still answered all of my questions, and was very helpful in providing me with all the information I needed to make an informed decision on which tripod kit to purchase. After deciding on a Manfrotto tripod kit, I ordered via your website and was extremely impressed with the simplicity and thoroughness of your ordering process. Each step in the process was clear and concise, and the information provided via email (including order processing updates and tracking information) was particularly useful and appreciated. I was never left wondering 'what do I do next?' The order arrived safely and quickly via AAE which I have found in the past to be a very reliable courier company. The level of service and the simple yet comprehensive ordering process has convinced me that my first purchase from videoguys will definitely not be my last.
Afterimage Productions
Pomona, Queensland
 
Rating: 4 out of 5

The shopping experience was excellent. Easy to find the items I wanted. Just add to cart, checkout, payment process straight forward. I ordered items on a Sunday. Had a confirmation email from Videoguys on Monday morning. Also got an email from AAE. Goods delivered to my workplace on Tuesday morning. All in all, a very good experience. Very impressed with the speed and no hassles nature of the whole service. Will be buying here again when I need something.

Greenslopes, Brisbane
 
Rating: 5 out of 5
Phone: (03) 9543 8885 Fax: (03) 9543 8865
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Address: Unit 12, 25 Howleys Road, Notting Hill Vic 3168
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