COVID-19: SHOWROOM CLOSED / DELIVERY OF ONLINE ORDERS + STORE PICKUP ONLYRead More
Dear Valued Customer,
From 9am Tuesday 7th July 2020, due to the worsening of the Coronavirus situation in Victoria, Videoguys have decided to roll-back the easing of restrictions by closing our retail showroom until further notice.
Our number one priority is to ensure the health and safety of both our staff and customers during this time.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
PLEASE NOTE: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Pickup Orders
Videoguys Australia’s Pick-Up room through our Side Warehouse Office is still operating and in use. This is our preferred way for orders to be processed to enforce a contactless Pick-Up. If consultation is required, you will be asked to enter our retail showroom accordingly.
Before visiting our Pick-up room, your order must first be placed online and be confirmed "Ready for Collection". To avoid being turned away, please refrain from heading to our store before you have received this notification. You will receive this via email and/or SMS.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
PLEASE NOTE:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or via email.
While Videoguys and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well.
Using our online system to create a quotation which is valid for 14 days.
We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.
- To create an Online Quotation, add the product(s) you wish a quote on to your shopping cart as if you were placing an order.
- After adding all the items to your shopping cart click "View Shopping Cart"
- On the Shopping Cart Page, instead of selecting the "Proceed to Checkout" button, click the "Request a Quote" button instead. (see below example)
You will then be redirected to the Login Page (if you're not already logged in) and you will be asked to log into your account. (see below)
If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.
Once you have logged into or created your account, you will then be re-directed to the Quotations Submission Page where you can submit your quote request.
All the items in your cart will be visible on this page (see below). You can also add any comments to the request, and select what your preferred method of payment will be.
Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.
Once received by us, we will review your request and return to you with our most competitive quote.
Please allow up to 24hrs for Processing.
You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).
Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.
Manfrotto MVH502A Fluid Head and MVT502AM Tripod System With Carrying Bag
502HD Pro Video Head with 75mm Half-Ball
MVT502AM Tripod
Carrying Bag
2-Year Warranty + Additional 3 Years after Registering Online or by Mail
The Manfrotto MVH502A Fluid Head and MVT502AM Tripod System With Carrying Bag is a lightweight tripod system kit for camcorders or DSLRs up to 4kgs. This system features aluminum telescopic twin tube legs in 2 stages and 3 twin elliptic sections, and a 75mm ball base. A fixed mid-level spreader provides added stability.
Key Features
Pro Video Head The MVH502A Pro Video Head is a professional fluid head capable of accommodating payloads up to 4kgs. It has a spring-loaded counterbalance system, and independent pan and tilt locks.
Tripod The MVT502AM is professional video tripod for loads up to 4kgs. The maximum working height is 61.8" (157 cm). It's a black, aluminum, 2-stage support with a mid-level spreader and telescopic aluminum twin tubes. This tripod offers the stability of a twin tube tripod with the ease of use of a single tube tripod.
Soft Case This kit comes with a padded tripod bag for transport and storage.
General Load Capacity 13.2 lb (6 kg) Maximum Height 61.8" (157 cm) Minimum Height 24.8" (63 cm) Folded Length 29.7" (75.7 cm) Leveling Bubble Yes, one Weight 8.8 lb (4 kg)
Head Counter Balance System One fix spring for 8.8 lb (4 kg) camera weight Quick Release/Wedge Plate Yes Tilt Drag Continuously adjustable from 0 to max level Tilt Range -80° / +90° tilt range Tilt Lock Yes Spring Loaded Counter Bal Yes Pan Range 360° Pan Lock Yes
Legs Material Aluminum Head Attachment Fitting 1/4" and 3/8" attachment type Leg Stages/Sections 2 stages Independent Leg Spread No Center Brace Yes
