In this time of uncertainty with the Coronavirus (COVID-19), we want to ensure that the health and safety of our staff and customers are of the highest priority.

We are always committed to providing exceptional service to our customers even in these current circumstances. 

We have therefore implemented some changes to our trading to alleviate the risk of the virus spreading, however, we anticipate operating as best as we can with the current circumstances to fulfill and dispatch orders as quickly as possible.

The following trading changes will be effective as of Monday 23rd March 2020 until further notice:

Showroom: Temporarily Closed

Online Orders for Pick-Up : 9:00AM to 4:30PM
(Orders must be placed Online Prior to coming in)

Online orders for Delivery: No Change

Our Online, Pickups and telephone channels remain open for business as usual, which will continue as long as we can do so safely. Our sales and customer service teams are available to answer your questions via phone or email.

Videoguys appreciates your patience and understanding whilst we navigate through these unprecedented times and we do apologise in advance for any inconveniences we may cause.

Please take care of yourselves and your family's during this time and we hope to be operating as normal in the not too distant future.

Requesting a Quote

Using our online system to create a quotation which is valid for 14 days.

We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.

• - To create an Online Quotation, add the product(s) you wish a quote on to your shopping cart as if you were placing an order.
  
  
• - After adding all the items to your shopping cart click "View Shopping Cart"
  
  
• - On the Shopping Cart Page, instead of selecting the "Proceed to Checkout" button, click the "Request a Quote" button instead. (see below example)

You will then be redirected to the Login Page (if you're not already logged in) and you will be asked to log into your account. (see below)

If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.

Once you have logged into or created your account, you will then be re-directed to the Quotations Submission Page where you can submit your quote request.

All the items in your cart will be visible on this page (see below). You can also add any comments to the request, and select what your preferred method of payment will be.

Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.

Once received by us, we will review your request and return to you with our most competitive quote.

Please allow up to 24hrs for Processing.

You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).

Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.

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