Dear Valued Customer,

Effective from Friday 16th July 2021, our retail showroom will be CLOSED due to the Victorian COVID-19 lockdown and reopen to the public at this stage on the 27th of June 2021. The reopening date is subject to change as per the Victorian Government's announcements.

Delivery and click and collect is still available through online orders that remain business as usual. Click & Collect orders are available from 9.00 am - 4.00 pm. 

Special Notice for Deliveries within Victoria:
Our courier StarTrack will return ALL deliveries to the sender if no one is present on the premises to sign for goods in Victoria until further notice due to COVID-19 restrictions. To summarise, they will not be taking shipments to a post office or a depot. StarTrack will send goods directly back to Videoguys Australia. To avoid a redelivery charge, please ensure to provide an appropriate address where there is someone readily available to accept the delivery—the option to give notice for authority to leave also remains. "Authority to leave" is an option available when ordering online and proceeding through the checkout phase. However, this is at your own risk, and Videoguys Australia will not be responsible for any misplaced, lost, or stolen goods if "authority to leave" is chosen when ordering online.

If you require sales advice, please call us on (03) 9543 8885 or email us through our Contact Centre to assist you.

Please understand that our number one priority is to ensure the health and safety of both our staff and customers during this time.

Stay safe.

- Videoguys Management

Requesting a Quote

Using our online system to create a quotation which is valid for 14 days.

We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.

• - To create an Online Quotation, add the product(s) you wish a quote on to your shopping cart as if you were placing an order.
  
  
• - After adding all the items to your shopping cart click "View Shopping Cart"
  
  
• - On the Shopping Cart Page, instead of selecting the "Proceed to Checkout" button, click the "Request a Quote" button instead. (see below example)

You will then be asked to Login (if you're not already logged in). (see below)

If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.

Once you have logged into or created your account, a form will open up on the cart page where you can submit your quote request.

All the items in your cart will be visible below the form. You can also add any comments to the request.

Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.

Once received by us, we will review your request and return to you with our most competitive quote.

Please allow up to 24hrs for Processing.

You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).

Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.

-none-