Videoguys will be closed on Monday 25th & Tuesday 26th January 2021 due to the Australia Day Public Holiday
COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More
Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.
If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.
Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.
Pickup Orders (9.00AM - 4.00PM)
Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.
The restrictions currently in place for Contactless Pick & Collect are below:
Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
Special Notice:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.
While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well during these uncertain times.
Using our online system to create a quotation which is valid for 14 days.
We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.
- To create an Online Quotation, add the product(s) you wish a quote on to your shopping cart as if you were placing an order.
- After adding all the items to your shopping cart click "View Shopping Cart"
- On the Shopping Cart Page, instead of selecting the "Proceed to Checkout" button, click the "Request a Quote" button instead. (see below example)
You will then be redirected to the Login Page (if you're not already logged in) and you will be asked to log into your account. (see below)
If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.
Once you have logged into or created your account, you will then be re-directed to the Quotations Submission Page where you can submit your quote request.
All the items in your cart will be visible on this page (see below). You can also add any comments to the request, and select what your preferred method of payment will be.
Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.
Once received by us, we will review your request and return to you with our most competitive quote.
Please allow up to 24hrs for Processing.
You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).
Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.
The Elgato Wave 1 Premium USB Condenser Microphone is your gateway to microphone and digital mixing mastery, fusing plug and play convenience with broadcast-grade circuitry. Never clip again thanks to proprietary anti-distortion technology. Connect headphones for zero-latency monitoring. Turn the dial to adjust monitor volume, press to mute your mic feed, and see the mute status at a glance. Plus combine all your audio sources and create two independent mixes — one for you, one for your audience — with the Wave Link app.
Wave 1 doesn’t just give your stream or podcast a professional sonic signature. It gives you control of your entire audio workflow.
Key Features
Condenser capsule with a tight cardioid polar pattern captures speech with precision
Use the Wave Link app to control Wave:1 and up to seven other audio sources, plus create two independent mixes
Up to 24-bit / 48kHz analog to digital conversion delivers lush detail
Proprietary Clipguard technology makes distortion virtually impossible
Superior circuitry ensures seamless audio signal transmission
The switchable low-cut filter removes unwanted low-frequency noise
3.5 mm headphone jack for zero-latency monitoring
Control dial to adjust monitor volume and mute mic — with LED mute status ring
The internal pop filter prevents plosive breath noise
Adjustable desktop stand with boom arm adapter for ultimate flexibility
Custom accessories include a shock mount, external pop filter, and desktop stand extension rods (sold separately)
Brilliant By Design
Elegant architecture. Impeccable audio. Wave:1 looks and sounds the part without stealing the show.
Premium Condenser Capsule
Capture verbal nuances with precision.
Cardioid Polar Pattern
Fine-tuned for speech.
Superior Circuitry
24-bit / 48 kHz analog to digital conversion for broadcast-grade detail and clarity.
Multilayered Noise Shield
Keeps plosive noise at bay.
Steel Grille
For smooth sound diffusion and ultimate capsule protection.
Control Dial
Quickly and easily adjust headphone volume and push to mute input.
USB Type-C
State-of-the-art connection.
High-power Headphone Output
Crystal clear, zero-latency monitoring.
Heavy-duty Desk Stand
Sturdy U-mount stand with a padded base.
Multi Adaptor
The included multi adaptor works with mainstream boom arms.
Lewitt Audio Inside
Headquartered in Vienna, Austria, LEWITT Audio subjects its microphones to rigorous calibration and quality control in world-class testing facilities with seasoned sound engineers. That’s how they get their microphones into legendary recording studios, and why Elgato equipped Wave microphones with their audio technology. It’s how you get that sonic signature your audience will notice.
CLIPGUARD | Get Amped Without Clipping
Now you don’t need to watch levels while live, nor attempt to salvage distorted audio in post-production. When input levels peak, proprietary Clipguard technology instantly reroutes sound through a second signal path that runs at a lower volume. The result is clean audio output, no matter how loud you scream.
Wave Link App
Intuitive software custom-built for content creation, Wave Link gives you ultimate control of your Twitch stream, YouTube video or podcast audio.
MIXING MASTERY
Create two completely independent output mixes — one for you, one for your audience — and monitor each on the fly.
UP TO NINE CHANNELS
Game audio, voice chat, music, alerts, samples, multiple mics and more. Nine independent input channels let you blend audio sources in real-time.
EFFORTLESS CONTROL
Mute copyrighted music in your stream mix to avoid violations, and keep listening via your monitor mix.
STREAM READY
Add Wave Link as a master audio source in OBS Studio to take complete control of your audio workflow.
SMART PROCESSING
Wave Link uses less than 1% of your CPU — no external audio processing hardware required.
