COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More
Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.
If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.
Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.
Pickup Orders (9.00AM - 4.00PM)
Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.
The restrictions currently in place for Contactless Pick & Collect are below:
Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
Special Notice:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.
While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well during these uncertain times.
It includes 2pcs of cold shoe, and it could attach camera accessories with 1/4" and M2.5 threads, such as cage, cold shoe block and so on.
It enables to mount on camera lights, shoe handles, microphone and more for additional attachment.
The counterbore hole in the center is attachable to 1/4?? screw, but the 1/4?? screw will not touch the hot shoe contact of accessories mounted on the cold shoe.
There comes with two secure bending bevels on the one end to prevent accidental removal.
The arrowheads on the cold shoe show the direction to mount additional accessories.
Store Pickup Available
×
Store pickup is available 1 hour
after placing your online order.
In Stock
Order now to ship Monday Jan 18
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This item is in stock and ready to ship immediately
The versatile DSLR Action NATO Handle from SmallRig quickly mounts to a standard NATO rail to provide a balanced gripping point for your camera or camcorder. The handle features both forward-to-back and side-to-side adjustment to help balance your camera rig.
Store Pickup Available
×
Store pickup is available 1 hour
after placing your online order.
In Stock
Order now to ship Monday Jan 18
×
This item is in stock and ready to ship immediately
SmallRig 2093 Wooden Universal Side Handle is designed to provide a comfortable handheld shooting for cameramen. It is locked via two thumb screws and fits any cage featuring two 1/4?-20 threaded holes with 18mm distance on the side.
Condition : New
Store Pickup Available
×
Store pickup is available 1 hour
after placing your online order.
In Stock
Order now to ship Monday Jan 18
×
This item is in stock and ready to ship immediately
