Videoguys will be closed on Monday 25th & Tuesday 26th January 2021 due to the Australia Day Public Holiday
COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More
Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.
If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.
Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.
Pickup Orders (9.00AM - 4.00PM)
Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.
The restrictions currently in place for Contactless Pick & Collect are below:
Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
Special Notice:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.
While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well during these uncertain times.
The AirAV ANT-582, 5.8GHz 2.5dBi Antenna with RP-SMA connector gives 2.5dBi gain and is designed specifically for the transmission of High Definition Video and data streams. This antenna features a rigid outer covering that resists marking & scuffing from general use. It also features an orientation knuckle and swivel at base of the antenna.
Special Order
×
This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
×
This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
The HB-R-SDI offers an easy solution for extending SDI signals over Cat 5 (or better) cable, utilizing the industry standard HDBaseT protocol. Bidirectional IR and RS-232 for device control is also supported, making this mini-converters ideal in a variety of scenarios including fixed installation AV, digital signage, live events, postproduction/network/studio environments and on-set.
Special Order
×
This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
×
This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
×
This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
×
This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
×
This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
