Videoguys will be closed on Monday 25th & Tuesday 26th January 2021 due to the Australia Day Public Holiday
COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More
Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.
If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.
Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.
Pickup Orders (9.00AM - 4.00PM)
Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.
The restrictions currently in place for Contactless Pick & Collect are below:
Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
Special Notice:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.
While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well during these uncertain times.
Using our online system to create a quotation which is valid for 14 days.
We developed a simple self service system that allows Government Departments, Educational institutes, and Corporate companies, to obtain a quick quotation request, by following these simple steps.
- To create an Online Quotation, add the product(s) you wish a quote on to your shopping cart as if you were placing an order.
- After adding all the items to your shopping cart click "View Shopping Cart"
- On the Shopping Cart Page, instead of selecting the "Proceed to Checkout" button, click the "Request a Quote" button instead. (see below example)
You will then be redirected to the Login Page (if you're not already logged in) and you will be asked to log into your account. (see below)
If you don't have an account you will then need to create one, at this step. We require this information to capture all your details, so we can provide you with accurate shipping costs, and also if we needed to discuss particulars of the request with you.
Once you have logged into or created your account, you will then be re-directed to the Quotations Submission Page where you can submit your quote request.
All the items in your cart will be visible on this page (see below). You can also add any comments to the request, and select what your preferred method of payment will be.
Once the quote has been submitted, a Quote ID will be applied to it, (Shown as QU-XXXXX) which you can reference in any correspondence with us. A Confirmation of the request will also be emailed to you.
Once received by us, we will review your request and return to you with our most competitive quote.
Please allow up to 24hrs for Processing.
You will get a follow-up e-mail (Subject will read: Your Quote, QU-XXXXX has been completed).
Once you review your quote, you can "Accept"it via logging into your Account Center or modifying it by calling us during business hours.
The guitaRF® helps get your amp sounding just the way you want.
The guitaRF acts as an RF (Reflexion Filter®), an isolator, a double mic stand, and fine-positioning hardware for both your favorite large-diaphragm condenser or ribbon mic AND a dynamic or small-capsule mic. All in one piece of gear, with the ability to perfectly phase-align the two capsules for maximum impact.
For years now, some of our biggest FOH engineer clients (running sound for Tom Petty & The Heartbreakers, Black Sabbath, Paramore, My Morning Jacket, and more) have known that putting a Reflexion Filter in front of their amp cabinets can help reduce stage bleed into their guitar mics. This is especially true with some of our favorite guitar mics like the VR1 and RNR1 ribbons, since they naturally have a figure-8 pattern that leaves them open to whatever else is happening on stage.
This doesn't just help the FOH mix either. Using an RF on a guitar cab or drums can make the multitrack of a live show significantly easier to mix.
Until now, our FOH engineer clients have had to devise their own custom-assembled solutions to help deal with this problem.
Now, enter the guitaRF.
With the guitaRF, these custom rigs are now available as an off-the-shelf solution so anyone can get the guitar sounds they're looking for, with minimal stage bleed and coloration.
Not just for live sound.
The guitaRF is equally useful in the studio as well - in fact, when the original Reflexion Filter PRO debuted in 2006, Sound on Sound magazine had this to say:
"I used the Reflexion Filter as a mini-gobo, which made the guitar sound as if it was about half an inch from your face. In my view this product really makes it that bit easier to get a 'pro-studio' sound at home." - Steve Levine, Sound On Sound (June '06)
...and not just for guitars either.
THE HARDWARE
The LDC/ribbon mounting hardware is adjustable across three axes - vertical, depth, and lateral - so you can find the perfect spot for any mic, whether in a shockmount or just on a clip.
This allows you to position both capsules perfectly in phase - or to spread them apart to capture the sounds of both the edge of the cone and the dust cap.
The entire filter + mic assembly can also be moved up and down to position it precisely over the perfect spot on the speaker cone - or, if needed, the filter can be removed from its base and mounted on any mic stand for complete flexibility.
THE FILTER
Acoustically, the guitaRF is very similar to our best-selling RF-X, with a four-layer acoustic filter design comprised of the outer composite panel, a layer of acoustic-grade wool, an air gap to help with low-frequency isolation, and an inner acoustic foam layer.
The guitaRF also has an integrated pass-through hole with a rubber-finned grip that securely holds just about any dynamic or small-capsule mic on the market.
A double-cable clip is also provided that screws in to the back of the filter, so you don't need to worry about dangling mic cables that could accidentally tug your mics out of position.
Get your mics placed perfectly. Get the sounds you want. Get that stage bleed out of your ribbons. Get a guitaRF.
