COVID-19: SHOWROOM CLOSED / DELIVERY OF ONLINE ORDERS + STORE PICKUP ONLYRead More
Dear Valued Customer,
From 9am Tuesday 7th July 2020, due to the worsening of the Coronavirus situation in Victoria, Videoguys have decided to roll-back the easing of restrictions by closing our retail showroom until further notice.
Our number one priority is to ensure the health and safety of both our staff and customers during this time.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
PLEASE NOTE: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Pickup Orders
Videoguys Australia’s Pick-Up room through our Side Warehouse Office is still operating and in use. This is our preferred way for orders to be processed to enforce a contactless Pick-Up. If consultation is required, you will be asked to enter our retail showroom accordingly.
Before visiting our Pick-up room, your order must first be placed online and be confirmed "Ready for Collection". To avoid being turned away, please refrain from heading to our store before you have received this notification. You will receive this via email and/or SMS.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
PLEASE NOTE:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or via email.
While Videoguys and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well.
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This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
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This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
IsoAcoustics ISO-PUCK?s provide an innovative new approach in isolating studio monitors, guitar amps and other systems. This unique design provides a high degree of isolation while resisting lateral movement and oscillations, which results in greater sound clarity and focus.
Special Order
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This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
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This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
Icon RF-02 Reflexion filters with adjustable panel
Special Order
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This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
The original, patented, portable acoustic treatment device: the Reflexion Filter PRO.
Ship Time: 2-3 Business days
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Will usually dispatch within 2 - 3 days: Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your Location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
Unwanted room sound interfering with your recordings? With the RF-X, anyone can capture a great-sounding recording anywhere.
Ship Time: 2-3 Business days
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Will usually dispatch within 2 - 3 days: Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your Location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
With a larger surface area, enhancement of sE?s patented multi-layer technology, deeper air gaps, and more efficient materials, the SPACE offers great full-bandwidth absorption, isolation, and diffusion to help you gain control over your acoustic environment. Larger than our industry-standard RF Pro and entry-level RF-X, the added size also makes the SPACE filter perfectly suited for larger microphones.
Ship Time: 2-3 Business days
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Will usually dispatch within 2 - 3 days: Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your Location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
For the musician, the ISO-L8R430 Stand, a member of the award-winning, highly- acclaimed patented IsoAcoustics stand family, is designed to support guitar amps, bass amps and other musical instrument amplifiers.
Special Order
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This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
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This is a Special Order in item Please make sure you order correctly since this item cannot be returned or exchanged. Your order must be charged at the time of placing the order.
The guitaRF acts as an RF (Reflexion Filter), an isolator, a double mic stand, and fine-positioning hardware for both your favorite large-diaphragm condenser or ribbon mic AND a dynamic or small-capsule mic. All in one piece of gear, with the ability to perfectly phase-align the two capsules for maximum impact.
Ship Time: 2-3 Business days
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Will usually dispatch within 2 - 3 days: Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your Location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
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