Videoguys will be closed on Monday 25th & Tuesday 26th January 2021 due to the Australia Day Public Holiday
COVID-19: Our Store is Operating as Click and Collect & Delivery Only Read More
Effective on Wednesday 28th October 2020, Our Showroom will be operating as Click and Collect & Delivery Only.
If you require sales advice please call us on (03) 9543 8885 or email us through our contact center so we can assist you.
Please understand our number one priority is to ensure the health and safety of both our staff and customers during this time.
Pickup Orders (9.00AM - 4.00PM)
Videoguys Australia’s Pick-Up will be open for Click and Collect from 21st October 2020.
The restrictions currently in place for Contactless Pick & Collect are below:
Your order must be fully paid and marked as "Pickup" in your account on our website.
Please wait until you receive a "Ready For Dispatch" email before arriving to collect your order
If you need to call us (03) 95438885 when you arrive.
Invoices will be provided via email only (no paper invoices will be provided).
Warehouse staff will not be able to provide sales or product advice.
Orders for Delivery
We are currently processing and receiving an extremely high volume of orders. We have recently increased the size of our team and are processing orders as quickly and as safely as possible and appreciate your patience during these times.
StarTrack our courier delivery service partner is experiencing severe service and delivery shortfalls. This has resulted in both extended delays on package deliveries, and inaccurate or delayed tracking information once packages are handed onto the courier service. The StarTrack customer service team may not be aware of this issue and may provide inaccurate information. Unfortunately, these issues are out of our control.
If your order has been marked "DISPATCHED", this means your order has been collected by our StarTrack driver and is on its way to you.
Please Note: If you have selected an “Express” delivery option, please be aware that this is a service offered by StarTrack and only applies once your package has been passed onto the courier. This service does not relate to Videoguys Australia's internal order processing. We can not refund the shipping cost if the delays are caused by StarTrack’s service.
Customer Service Delays
We are currently receiving an extreme volume of inquiries which is resulting in the extended phone and email response delays. We have recently increased the size of our team to aid the increased amount of enquires accordingly. Please be patient as our team is working through all inquiries as quickly as possible.
Behaviour
Videoguys Australia accepts zero tolerance for abusive behaviour in written, verbal, and face to face communication. Any such behaviour will result in the termination of communication and/or removal from our premises.
We understand your frustration and concern and all of our new, existing, and temporary team members are working to their best abilities during this difficult and unsure time. Inflammatory behaviour towards them is unnecessary and unaccepted.
Special Notice:
Due to high demand, you may see a higher-than-normal number of items labelled “Coming Soon", "More on the Way" or "Out of Stock”. We are re-stocking as fast as we can. If you need assistance finding an alternative from available inventory, our sales and customer service teams are available to answer your questions via phone or email.
While Videoguys Australia and our shipping partners are doing our best to get your order to you quickly and safely, we appreciate your understanding if we experience any delivery delays. We also appreciate your understanding if it takes a few extra days to process returns.
Thank you for your continued support—stay safe and be well during these uncertain times.
Full live production switcher with media players, chroma keying, transitions and more.
Switcher can be selected between SD, HD and Ultra HD video formats instantly.
Built in multi view lets you see all cameras, preview and program on an HD-SDI and HDMI output.
8 Inputs total, with 4 SDI/HD-SDI and 4 HDMI inputs. All inputs feature auto re-sync.
1 6G-SDI program out, 1 HDMI 4K program out and 1 down converted HD-SDI program output.
Built in media pool graphics storage for 20 RGBA stills. Includes Photoshop plug in.
2 media players allow graphics to be connected to keyers for fill and key layering.
Transitions include cut, mix, dip to color, SMPTE wipes and more.
1 upstream keyer includes chroma keyer and 2 downstream keyers included.
1 auxiliary output includes front panel aux switching buttons and LCD screen for viewing.
Built in audio mixer live mixes embedded audio from video inputs and independent inputs.
Balanced XLR stereo analog audio inputs and 1 HiFi RCA stereo audio inputs into built in audio mixer.
Audio mixer is output on balanced XLR audio connections and on SDI/HDMI video outputs.
Internal sources include black, color bars, two color generators and media pool.
Ethernet connection for control panel connection. Mac and Windows control panel software included.
Compatible with all ATEM hardware control panels when hardware panel is required.
Black Burst and HD-Tri-Sync genlock input.
Compact 1 rack unit size for a portable solution.
Expected Dispatch Time: 3-5 Business Days
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Expected Dispatch Time: 3-5 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
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Expected Ship Time: 2-3 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
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Expected Ship Time: 2-3 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
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Expected Dispatch Time: 3-5 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
4 built in optical fiber SDI converters, one for each camera feed up to 25 miles away.
Optical fiber converters to 3G-SDI and de embedded balanced analog XLR stereo audio out.
Global SDI input for sending program feed to all optical outputs.
Microphone and headphone connections for commonly available general aviation style headsets.
Built in talkback includes AES/EBU loops on rear for expanding to extra ATEM Studio Converters.
Elegant machined metal compact 1 rack unit design allows portable use.
Includes front panel talkback mic, speaker, headset connections and talkback buttons.
Fully compatible with ATEM Camera Converters or other types of SDI optical fiber converters.
Supports 6G-SDI so allows updating to Ultra HD when by swapping the SFP style optical modules.
Expected Dispatch Time: 2-3 Business Days
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Expected Ship Time: 2-3 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
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Expected Ship Time: 2-3 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
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Expected Ship Time: 2-3 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
Create stunning multi camera live production with the worlds most advanced production switchers! ATEM switches between SD, HD or Ultra HD video standards so you can form exciting live production with a wide range of video sources such as cameras, disk recorders and slide shows or animation from computers. You get powerful features such as chroma key, creative transitions, media pool, downstream keyers, audio mixer, multi view and more!
Expected Dispatch Time: 1-2 Business Days
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Expected Dispatch Time: 1-2 Business days (Subject to Availability) - Provides an estimate of the time it will take for us to receive the goods from our supplier to our warehouse. It does not include the time taken to deliver it to you, as this will vary depending on your location, stock availability and your chosen shipping method. If there will be a longer than expected delay, a Videoguys sales representative will contact you.
